Introduction
At Vision Power, we sell digital products that are delivered electronically. Because digital products can be consumed immediately and cannot be returned, all sales are final. This policy explains how we handle refunds and exchanges.
No refunds or exchanges
- All sales are final. We do not offer refunds or exchanges for digital products once the purchase is completed. U.S. businesses are not legally required to provide refunds, and many states permit a no‑refund policy as long as it is clearly posted.
- No cancellations once access is granted. Access to our digital content is provided immediately after purchase, so cancellations are not possible once access is delivered.
- Technical issues. If you experience problems accessing or downloading your purchase, please contact us within 7 days of your purchase. We will work with you to resolve access issues or, at our discretion, provide a replacement link. A refund will only be considered if the product is defective and we cannot provide a working version.
- Chargebacks. Filing a chargeback without contacting us to resolve the issue may result in immediate termination of your account. We reserve the right to dispute unfounded chargebacks.
Why we have a no‑refund policy
Digital products are consumed instantly and cannot be returned. If we allowed refunds, a customer could purchase a product, download or copy it, and then request a refund while keeping the product. Consumer protection laws recognise that businesses may refuse refunds on digital goods so long as the policy is prominently displayed.
Contact us
If you have questions about our refund policy or believe you have a special circumstance, please email [email protected]
before making your purchase. We will do our best to help.